Shipping & Delivery Information

📦 Fulfillment Strategy: Fast & Local

We are proud to maintain warehouse locations in both the United States and Canada! This dual-location approach ensures your order is processed quickly and shipped efficiently from the facility closest to your delivery address, reducing transit time.

Processing Time: All in-stock orders are processed, packed, and ready for carrier pickup within 1–2 business days (Monday–Friday).

Tracking: Once your order ships, you will immediately receive a confirmation email containing your tracking number and a link to monitor your delivery progress.

🌎 Shipping Destinations & Estimated Delivery

We specialize in reliable, fast delivery across our primary markets.

🇨🇦 Canadian Shipments

Shipping MethodCostEstimated Delivery Time (After Processing)Details
Standard Cozy ShippingFREE on orders over $29 CAD4–8 Business DaysShipped directly from our Canadian warehouse
Expedited Warmth$15.95 CAD2–4 Business DaysFaster service for time-sensitive orders.

🇺🇸 United States Shipments

Shipping MethodCostEstimated Delivery Time (After Processing)Details
Standard Cozy ShippingFREE on orders over $29 USD4–7 Business DaysShipped directly from our U.S. warehouse
Expedited Warmth$14.95 USD2–3 Business DaysFaster service for time-sensitive orders
Note on Delivery: Delivery times are estimates from the moment the package leaves our warehouse. While we strive for speed, minor carrier delays are possible.

🎁 Gifting & International Orders

Gifting Orders
Perfect for gifts! We never include pricing information in the shipping box. Please select the gift message option at checkout to personalize your delivery.

Orders Outside the US & Canada
Currently, we are focused on providing the best possible service within the United States and Canada. If you are ordering outside these regions:

International Shipping: Shipping rates and delivery estimates will be calculated at checkout based on your specific location.

Duties and Taxes: The customer is responsible for any applicable import duties, taxes, or customs fees levied by the destination country.

❓ Frequently Asked Shipping Questions

Q: Will my Canadian order have to pay US customs duties?

A: No. Since your order ships from our Canadian warehouse, you will not pay any customs duties or brokerage fees—it's handled like a domestic shipment.

Q: Will my US order have to pay extra fees?

A: No. Your order ships from our US warehouse, meaning you will not incur any customs or brokerage fees.

Q: Can I change my shipping address after placing an order?

A: Please contact us immediately! We process orders fast (1-2 business days). Once the item has been picked up by the carrier, we cannot change the address.

Q: My tracking shows "Delivered," but I don't have it. What should I do?

A: Check your porch, mailbox, and with neighbors. Carriers sometimes mark packages early. If it hasn't appeared within 24 hours, please contact us with your order number so we can initiate a trace investigation.