🤝 Customer Care & Support
We're here to help! Our team is dedicated to providing you with the best possible experience, from ordering your throw to snuggling up in it. Find answers to common questions and ways to contact us below.
❓ Frequently Asked Questions (FAQ)
Before reaching out, check our quick answers below.
| Topic | Answer |
|---|---|
| Shipping | Orders typically process in 1-2 business days. Standard shipping takes 4-5 days. Check your confirmation email for tracking! |
| Returns & Exchanges | We accept returns of unused, unwashed items within 30 days of delivery. |
| Product Care | Always check the label! Generally, machine wash cold on a gentle cycle and tumble dry low. Do not bleach. |
| Order Changes | We can often modify or cancel an order within the first 2 hours. Contact us immediately as processing starts quickly. |
| Warranty Claims | We offer a Limited One-Year Warranty against manufacturing defects. See the Warranty Page for details on how to file a claim. |
📞 Contact Our Team
If you can't find the answer you need, please reach out to us! We aim to respond to all inquiries within 1-2 business days.
Email Support (Recommended)
For the fastest and most detailed assistance regarding orders, returns, or warranty claims, please email us.
Email Address: customer@misshoodzy.com
Best For: Order tracking, product issues, detailed inquiries, and warranty submissions.
Live Chat / Contact Form
If you prefer a quick message, use our direct form or chat widget.
Availability: Live Chat is usually available during our business hours (see below). If we are offline, it will convert to an email message.
⏰ Business Hours
Our Customer Service team is available to assist you during the following hours:
Monday to Friday: 9:00 AM – 5:00 PM EST
Weekends & Public Holidays: Closed (We will respond to messages the following business day.)
🔗 Quick Links
For your convenience, here are links to our important policy pages:
